Customer Service & Billing Coordinator

ADP, Inc.; Warrenton (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

ADP, Inc. in Warrenton, MO is hiring a Customer Service Representative to be the first point of contact for customers, handling inquiries and ensuring a positive experience.

The role includes processing inbound orders, coordinating with warehouse staff, and resolving discrepancies to maintain timely deliveries. Required qualifications include a high school diploma (or equivalent) and billing experience; one year of customer service is preferred.

Qualifications

• High school diploma or equivalent preferred.
• One year of customer service experience preferred.
• Must have billing experience.
• Principles and practices of effective customer service.
• Material handling certification may be required.

Responsibilities

• Process customers’ inbounds; troubleshoots PO’s; confirms accurate put-away and resolves discrepancies.
• Process customer orders; troubleshoot orders and resolve discrepancies as needed.
• Utilize warehouse management system and maintain documentation.
• Coordinate and update warehouse staff regarding new and modified customer orders.
• Review shipping and receiving reports to ensure accurate and on-time deliveries.
• Provide exceptional customer service to callers, customers and carriers.
• Communicate proactively with customers, employees and management to meet requirements.
• Audit and file various documentation.
• Perform various office support activities.
• Maintain regular attendance and punctuality.
• Promote a positive team environment and help others as needed.
• Occasionally work overtime and on the weekend when necessary.

Skills

Customer service

Billing

Communication

Team player

Adaptability

Education

High school diploma or equivalent

Job description

ADP, Inc. in Warrenton, MO is hiring a Customer Service Representative to be the first point of contact for customers, handling inquiries and ensuring a positive experience.

The role includes processing inbound orders, coordinating with warehouse staff, and resolving discrepancies to maintain timely deliveries. Required qualifications include a high school diploma (or equivalent) and billing experience; one year of customer service is preferred.