Customer Service & Benefits Admin Specialist (Remote)

Delaware LLC; Delaware; Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Telework eligible

Job summary

The State of Delaware seeks an administrative support professional to assist the GHIP Eligibility & Enrollment Rules and the Statewide Benefits Office Helpdesk. Responsibilities include clerical work, mail processing, phone coverage, reporting, outreach to Benefit Representatives, and general office support.

Requirements include 1 year in office support, document processing, and data entry, or an Associate’s degree or higher.

Qualifications

• 1 year of office support experience (drafting routine docs, filing, mail handling)
• 1 year of document processing (reviewing records for completeness)
• 1 year of using automated information systems to enter/update data
• Six months’ experience using standard computer software to create documents and spreadsheets

Responsibilities

• Coordinate activities with internal/external contacts and provide guidance on administrative matters
• Create formatted documents, manage schedules, and maintain databases
• Deliver excellent customer service in person, electronic, or written form
• Explain agency services, laws, rules, regulations, and policies
• Maintain various record-keeping systems and ensure compliance with retention schedules
• Assist higher-level staff with data collection, reporting, and dashboard maintenance
• Review information for completeness and resolve discrepancies
• Draft, manage, and distribute communications for external/internal use
• Coordinate project elements including timelines, meetings, and travel arrangements
• Enter, update, modify, delete, and report on data using information systems

Skills

Customer service

Clerical tasks

Data entry

Microsoft Office

Education

Associate’s degree or higher

Tools

Automated information systems

Job description

The State of Delaware seeks an administrative support professional to assist the GHIP Eligibility & Enrollment Rules and the Statewide Benefits Office Helpdesk. Responsibilities include clerical work, mail processing, phone coverage, reporting, outreach to Benefit Representatives, and general office support.

Requirements include 1 year in office support, document processing, and data entry, or an Associate’s degree or higher.