Administrative Specialist - Benefits & Enrollment Support

DelDOT; Dover, Northern (DE, KY); Híbrido; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

State of Delaware is seeking an Administrative Specialist to support the GHIP Eligibility & Enrollment Rules, ACA requirements, and the Statewide Benefits Office Helpdesk. You will handle clerical tasks, mail processing, phone coverage, reporting, and outreach to Benefit Representatives while providing high-quality service.

The role emphasizes data entry, document processing, and coordination of administrative projects, with telework eligibility under Delaware policy and a casual/seasonal

Qualificações

• One year of office support experience (mail, phones, filing, etc).
• One year of document processing per laws, rules and procedures.
• One year of using automated information systems to enter and report data.
• Six months of using standard software to create documents or spreadsheets.
• Possession of an Associate’s degree or higher.

Responsabilidades

• Acts as a liaison with internal and external contacts to coordinate activities and provide guidance.
• Creates formatted documents, presentations, and manages schedules and data. Maintains policies and procedures.
• Delivers excellent customer service in-person, electronically, or in writing.
• Explains agency services, laws, rules, regulations, and procedures to stakeholders.
• Maintains diverse record-keeping systems compliant with retention schedules.
• Supports higher-level staff with data collection, reporting, and dashboard maintenance.
• Reviews information for completeness and accuracy, resolves discrepancies.
• Drafts and distributes communications for public or internal use.
• Coordinates project elements: timelines, scheduling, and inter-team communication.
• Uses information systems to enter, update, retrieve, and report data.
• Manages office supplies and equipment and coordinates travel as needed.
• Performs other related duties as required.

Conhecimentos

Customer service

Office administration

Data management

Communication

Documentation

Formação académica

Associate degree or higher

Ferramentas

Microsoft Word

Excel

PowerPoint

Database software

Descrição da oferta de emprego

State of Delaware is seeking an Administrative Specialist to support the GHIP Eligibility & Enrollment Rules, ACA requirements, and the Statewide Benefits Office Helpdesk. You will handle clerical tasks, mail processing, phone coverage, reporting, and outreach to Benefit Representatives while providing high-quality service.

The role emphasizes data entry, document processing, and coordination of administrative projects, with telework eligibility under Delaware policy and a casual/seasonal