Call Center Administrative Specialist II - State Set-Aside

Goodwill of Delaware and Delaware County, PA; Dover (DE); On-site; USD 19,000 - 26,000; Full time

Job summary

Delaware Department of Regulation in Dover, DE seeks an Administrative Specialist II for the Call Center to answer phones, direct inquiries, and support licensing information for residents and licensees. You will use Word, Access, and Excel to manage documents, data, and workflows in a professional state office setting.

This temporary, full-time position offers steady weekday hours (Mon–Fri) with a focus on accuracy, customer service, and effective communication.

Qualifications

• Experience answering phones and handling multiple calls at once.
• Experience in data collection from multiple sources (files, records, databases, staff).
• Experience using standard software for word processing, spreadsheets, or databases.
• Knowledge of administrative support practices, grammar, punctuation, spelling, and composition.
• Ability to operate Word, Access, and Excel to create documents and manage data.

Responsibilities

• Answer phones, directing calls and helping customers with their questions.
• Be the first point of contact for inquiries about regulation and licensing.
• Direct individuals to resources such as the agency website or staff.
• Liaise with the public, clients, staff to exchange information and explain services.
• Apply agency rules, policies, and procedures in handling information.
• Create and maintain documents using Word, databases with Access, and spreadsheets with Excel.
• Maintain data and filing systems for accurate, retrievable documentation.
• Establish tracking systems and follow up to resolve matters.
• Analyze operating practices and recommend improvements for efficiency.
• Coordinate operational functions and keep supervisor informed.
• Perform other duties as assigned.

Skills

Phone handling

Data collection

Office software

Grammar and punctuation

Word processing

Spreadsheet

Database tools

Communication

Customer service

Multitasking

Tools

Word

Access

Excel

Job description

Delaware Department of Regulation in Dover, DE seeks an Administrative Specialist II for the Call Center to answer phones, direct inquiries, and support licensing information for residents and licensees. You will use Word, Access, and Excel to manage documents, data, and workflows in a professional state office setting.

This temporary, full-time position offers steady weekday hours (Mon–Fri) with a focus on accuracy, customer service, and effective communication.