Customer Service / BDC Representative

Zimbrick Fish Hatchery Road; Madison (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service / BDC Representative to join their dynamic team. This entry-level position offers a fantastic opportunity to develop your skills in a fast-paced environment while providing exceptional service to customers. You'll be responsible for managing inbound calls, scheduling appointments, and assisting customers both in person and over the phone. With flexible schedules, paid training, and employee discounts, this role is perfect for those looking to grow in the automotive industry. If you have a positive attitude and a passion for helping others, this is the job for you!

Benefits

Flexible schedules

Paid training and development

Employee discounts on vehicle purchases

Opportunities for advancement

Qualifications

• Positive and professional attitude with a 'Learn It All' mindset.
• Ability to work in a fast-paced environment and handle payments accurately.

Responsibilities

• Receive and route inbound calls for the dealership.
• Schedule service appointments and assist customers in person.
• Review repair orders and collect payment during vehicle pickup.

Skills

Customer Service

Communication

Cash Handling

Problem Solving

Job description

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What You Will Do

1. Receive and properly route inbound calls for the dealership.
2. Schedule service appointments.
3. Assist customers in person and over the phone to help with their needs.
4. Maintain the customer waiting area.
5. Review repair orders and collect payment during vehicle pickup.
6. Reconcile cash drawer.
7. Scanning and filing.
8. Perform other duties as assigned.

What You Will Bring

• A "Learn It All" attitude.
• Ability to work in a fast-paced environment.
• Ability to handle payments accurately.
• A positive and professional attitude.
• Ability to demonstrate the company’s core values daily.

What We Provide

• Best of Madison Auto Dealer.
• Flexible schedules within core business hours (including rotating Saturdays).
• Paid training and development (no experience necessary!).
• Employee discounts on vehicle purchases and services.
• Opportunities for advancement.

Requirements

Valid driver’s license and acceptable driving record.

Additional Details

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Sales and Business Development.
• Industry: Motor Vehicle Manufacturing.