Customer Service & Bank Operations Specialist

Waterford Bank; Troy (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Waterford Bank in Troy, MI is seeking a Customer Service Specialist to support branch operations and daily client transactions. The role covers item processing and deposit systems with a focus on accuracy and service quality.

Responsibilities include greeting customers, resolving inquiries, handling night deposits, processing courier deposits, and maintaining cash drawer accuracy. The position reports to the Branch Customer Service Manager and emphasizes teamwork and confidentiality.

Qualifications

• 5 years of work experience in Bank Operations.
• Cash handling proficiency and accuracy.
• Excellent customer service and relationship-building.
• Professional image and interaction with clients and staff.
• Ability to work in a team and communicate effectively with all levels.

Responsibilities

• Promote excellent customer service and rapport with clients regarding daily transactions, addressing inquiries and problem resolution.
• Acknowledge/greet customers and ensure requests are handled accurately and promptly; refer clients to appropriate staff for products and services.
• Open night deposit and main vault using dual control.
• Document and process deposits received in night deposit vault.
• Process customer deposits delivered by courier/Brinks and incoming mail.
• Verify and balance assigned cash drawer daily with minimal variances.
• Maintain adequate cash and/or cash drawer limits as required by Bank policy.
• Prepare customer cash/change order requests.
• Conduct monthly cash audits.
• Assist supervisor in all other duties as assigned.

Skills

Bank Operations

Cash Handling

Customer Service

Professional Image

Team Collaboration

Job description

Waterford Bank in Troy, MI is seeking a Customer Service Specialist to support branch operations and daily client transactions. The role covers item processing and deposit systems with a focus on accuracy and service quality.

Responsibilities include greeting customers, resolving inquiries, handling night deposits, processing courier deposits, and maintaining cash drawer accuracy. The position reports to the Branch Customer Service Manager and emphasizes teamwork and confidentiality.