Customer Service Specialist

Waterford Bank; Troy (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Waterford Bank in Troy, MI is seeking a Customer Service Specialist to support branch operations and daily client transactions. The role covers item processing and deposit systems with a focus on accuracy and service quality.

Responsibilities include greeting customers, resolving inquiries, handling night deposits, processing courier deposits, and maintaining cash drawer accuracy. The position reports to the Branch Customer Service Manager and emphasizes teamwork and confidentiality.

Qualifications

• 5 years of work experience in Bank Operations.
• Cash handling proficiency and accuracy.
• Excellent customer service and relationship-building.
• Professional image and interaction with clients and staff.
• Ability to work in a team and communicate effectively with all levels.

Responsibilities

• Promote excellent customer service and rapport with clients regarding daily transactions, addressing inquiries and problem resolution.
• Acknowledge/greet customers and ensure requests are handled accurately and promptly; refer clients to appropriate staff for products and services.
• Open night deposit and main vault using dual control.
• Document and process deposits received in night deposit vault.
• Process customer deposits delivered by courier/Brinks and incoming mail.
• Verify and balance assigned cash drawer daily with minimal variances.
• Maintain adequate cash and/or cash drawer limits as required by Bank policy.
• Prepare customer cash/change order requests.
• Conduct monthly cash audits.
• Assist supervisor in all other duties as assigned.

Skills

Bank Operations

Cash Handling

Customer Service

Professional Image

Team Collaboration

Job description

Title: Customer Service Specialist

Department: Branch Operations - Troy, Mi

Reports to: Branch Customer Service Manager

Summary:

Functions in a Customer Service Representative capacity and performs Operational duties in Item Processing and Deposit Systems.

Essential Duties and Responsibilities:

1. Promote excellent customer service and rapport with clients regarding daily transactions, addressing inquiries and problem resolution.


2. Acknowledge/greet customers and ensure their requests are handled accurately and in a timely manner; refer clients to the appropriate banking staff personnel for products and services.


3. Open night deposit and main vault using dual control


4. Document and process deposits received in night deposit vault


5. Process customer deposits delivered by courier/Brinks and incoming mail


6. Verifies and balances assigned cash drawer daily with minimal cash variances


7. Maintains adequate cash and/or cash drawer limits as required by Bank policy


8. Prepare customer cash/change order requests


9. Conduct monthly cash audits


10. Assist supervisor in all other duties as assigned.

Job Qualifications:

1. High School Diploma, some business/banking college classes


2. Five (5) years of work experience in Bank Operations


3. Cash Handling


4. Present a professional image


5. Interact well with clients, co-workers and management


6. Maintains confidentiality of customer account information


7. Good PC knowledge


8. Ability to work in a team atmosphere and be able to interact and communicate with individuals at all levels

Waterford Bank, N.A. is an Equal Opportunity and Aff… The Bank provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, amnesty, or status as covered veterans in accordance with applicable federal, state, and local laws.