Banking Operations & Deposit Specialist

Waterford Bank, N.A.

Troy (MI)

On-site

USD 36,000 - 48,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Waterford Bank, N.A. is seeking a Customer Service Specialist to support the Branch Operations - Troy, Mi environment. The role emphasizes accurate handling of daily transactions and responsive customer service within item processing and deposit systems.

The position requires a High School diploma with banking coursework, 5 years in bank operations, cash handling, professional presentation, confidentiality, and strong PC skills. A collaborative team player is essential.

Qualifications

High School Diploma required; business/banking college classes preferred.
Five (5) years of work experience in Bank Operations are expected.
Cash handling experience is required.
Must present a professional image.
Ability to interact well with clients, co-workers and management.
Maintains confidentiality of customer information.
Good PC knowledge is required.
Ability to work in a team and communicate with all levels.

Responsibilities

Promote excellent customer service and rapport with clients regarding daily transactions, inquiries and problem resolution.
Greet customers and ensure requests are handled accurately and promptly; refer to appropriate staff for products and services.
Open night deposit and main vault using dual control.
Document and process deposits in night deposit vault.
Process customer deposits delivered by courier/Brinks and incoming mail.
Verify and balance cash drawer daily with minimal variances.
Maintain adequate cash drawer limits per bank policy.
Prepare customer cash/change orders.
Conduct monthly cash audits.
Assist supervisor in other duties as assigned.