Customer Service Associate - Temporary

Walgreens; Westerville (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences in a fast-paced retail environment. This role involves engaging with customers, managing transactions, and maintaining store operations efficiently. You will be at the forefront of customer interactions, ensuring that every visit is positive and memorable. The ideal candidate will have strong communication skills and a commitment to delivering exceptional service. Join a team that values your contributions and offers opportunities for growth and development in a supportive atmosphere.

Qualifications

• Fluency in English is required for effective communication.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Deliver a delightful customer experience through courteous service.
• Handle cash transactions and manage inventory effectively.
• Maintain cleanliness and organization of the store.

Skills

Customer Service

Cash Register Operation

Inventory Management

Sales Techniques

Communication Skills

Education

High School Diploma

Tools

Point of Sale (POS) System

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first-in, first-out method and restock outs.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers them to customers as they arrive at the store).
• Assists with exterior and interior maintenance by ensuring the store is clean, neat, and orderly.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by the manager or assigned by corporate.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekends.