Customer Service Associate - Temporary

Walgreens; Rockford (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Customer Service Associate - Temporary in Rockford, Illinois. The role involves providing exceptional customer service, managing transactions, and maintaining store operations. Ideal candidates will have retail experience and be flexible with working hours.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Prefer six months of retail experience.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on the assigned cash register.
• Engage customers and patients by greeting them and offering assistance.

Skills

Customer Engagement

Checkout Service

Problem Solving

Job description

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Responsibilities

1. Model and deliver a distinctive and delightful customer experience.
2. Register sales on the assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
3. Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
4. Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
5. Provide fast, friendly service, recommend items, and handle transactions including voids, refunds, and exchanges.
6. Maintain store cleanliness, organize merchandise, and assist with inventory and resets.
7. Implement asset protection procedures and ensure compliance with laws regarding regulated products.
8. Construct and maintain displays, assist with food product placement, and stock rotation.
9. Provide customer service in the photo area and handle web pick-up responsibilities.
10. Assist with store maintenance and complete assigned tasks.

Training & Personal Development

• Attend training sessions and complete required PPLs.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.
• Prefer six months of retail experience and prior Walgreens experience.

Additional Information

Applicable for San Francisco applicants: We consider qualified applicants with arrest and conviction records per the Fair Chance Ordinance.

We are an Equal Opportunity Employer, including disability/veterans.

Compensation ranges from $15 to $17.50 per hour, depending on various factors.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other