Customer Service Associate - Temporary

Walgreens; Moon Township (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in creating a delightful customer experience. In this role, you will engage with customers, assist with their needs, and ensure efficient service at the checkout. You will also be responsible for maintaining the store's appearance and supporting operations, including inventory management and product placement. If you are passionate about customer service and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values your contributions and offers a supportive atmosphere for personal development.

Qualifications

• Fluent in English, both written and spoken.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Processes sales transactions and maintains store cleanliness.
• Assists with product placement and stock rotation.

Skills

Customer Service

Sales Transactions

Inventory Management

Communication Skills

Education

High School Diploma

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale, including trade-up and/or companion items.
• Processes sales transactions, including voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets as directed.
• Assists with product placement and stock rotation, following policies (e.g., raw foods on bottom shelves, FIFO method).
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web pick-up responsibilities, monitoring and fulfilling orders, and delivering them to customers.
• Assists with store cleanliness and appearance.
• Follows all policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects.

Training & Personal Development

• Attends training sessions and completes required PPLs.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.