Customer Service Associate / Temporary

Salud Family Health Centers; Fort Collins (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Salud Family Health Centers is seeking a Temporary Customer Service Associate to join their vibrant team. This position involves welcoming patients, managing appointment check-ins, and providing exceptional customer service. The successful candidate will be dedicated to enhancing the patient experience in a supportive healthcare environment.

Benefits

Medical Services at All Salud Facilities

Employee Discounts at All Salud Dental Facilities

Flexible Spending Accounts

Generous vacation accrual

10 Paid Holidays per year

Paid Sick Days

Qualifications

• Graduation from an accredited high school or GED is required.
• One year of front desk/customer service experience in a medical setting preferred.

Responsibilities

• Welcome patients and check them in for appointments.
• Make reminder calls and manage patient complaints.
• Serve as a greeter, front desk receptionist, and/or cashier.

Skills

Customer Service

Communication

Professionalism

Problem Solving

Elementary Math

Education

High School Diploma or GED

Job description

Since 1970, Salud has been committed to providing a Medical Home to patients,where medical, dental, behavioral health services, and clinical pharmacists work togetherand coordinateefforts in a team-based system of care. We strive to improve thequality of our patient'slives who would otherwise have limited access to health care. We serve all individuals regardless of theirinsurance status or ability to pay.

Job Description

The Temporary - Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.

• Temporary Full-TimeAssignment: Date of hire to approx. 12/31/25

We offer:

• Starting Wage - $19.00 to $21.00 per hour
• Monday to Friday – 8am to 5pm
• Medical (Includes Free Medical Services at All Salud Facilities)
• Dental (Employee Discounts at All Salud Dental Facilities)
• Vision
• Flexible Spending Accounts
• Basic Life and AD&D
• Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance and Employee Assistance Program
• Generous vacation accrual
• 10 Paid Holidays per year (includes2Floating Holidays and paid Birthday)
• 8 Paid accrued Sick Days per year

Our Mission isto provide a quality, integrated healthcare home to the communities we serve

About our Clinic:

Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

A Day in the Life of a Customer Service Associate (CSA) with Salud:

Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcomeall patients to Salud and checks them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

Qualifications

Education:

• Graduation from an accredited high school or GED is required

Experience:

• One year of front desk/customer service experience in a medical setting preferred

Knowledge, Skills, and Abilities:

• Must work well with the other patient care team members
• Ability to communicate clearly and appropriately with patients
• Professionalism and a positive attitude
• Proficient in Elementary Math
• Ability to learn and implement complex policies and procedures
• Reading comprehension and writing skills
• Keyboarding and word processing skills
• One year of clerical office experience preferred
• Familiarity with medical/dental terminology preferred
• Sensitivity to the low-income and ethnic minority community
• Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping
• Ability to read, understand, and follow oral and written instructions
• Ability to work evening or weekend hours
• Ability to work under stress
• Ability to recognize, evaluate, solve problems, and correct errors.
• Exhibits excellent customer service
• Ability to explain and summarize comprehensive concepts in a way that the general population can understand

The application window is anticipated to close by 7/31/25

Additional Information

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation,gender identity,or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.