Customer Service Associate / Temporary

Salud; Fort Collins (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Salud is seeking a Temporary - Customer Service Associate to foster a welcoming environment for patients in a medical home setting. This proactive individual will provide exemplary customer service, assist patients throughout their visits, and support overall patient experience. With responsibilities including check-ins and handling inquiries, this is an essential role in our team. The position offers a competitive hourly wage with comprehensive benefits and is aimed to close applications by July 31, 2025.

Benefits

Medical (Includes Free Services at All Salud Facilities)

Dental (Employee Discounts)

Vision

Flexible Spending Accounts

Generous vacation accrual

10 Paid Holidays per year

8 Paid accrued Sick Days per year

Qualifications

• One year of front desk/customer service experience in a medical setting preferred.
• Familiarity with medical/dental terminology preferred.
• Sensitivity to the low-income and ethnic minority community.

Responsibilities

• Create a positive first impression and provide excellent customer service.
• Check patients in for all appointment types and manage patient complaints.
• Make reminder calls and ensure a positive experience for all patients.

Skills

Bilingual English/Spanish

Customer Service

Communication

Professionalism

Elementary Math

Problem Solving

Reading Comprehension

Computer Skills

Education

Graduation from accredited high school or GED

Tools

MS Office

Electronic Health Record Keeping

Job description

Company Description

Since 1970, Salud has been committed to providing a Medical Home to patients,where medical, dental, behavioral health services, and clinical pharmacists work togetherand coordinateefforts in a team-based system of care. We strive to improve thequality of our patient'slives who would otherwise have limited access to health care. We serve all individuals regardless of theirinsurance status or ability to pay.

Job Description

The Temporary - Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.

• Temporary Full-TimeAssignment: Date of hire to approx. 12/31/25

We offer:

• Starting Wage - $19.00 to $21.00 per hour
• Monday to Friday – 8am to 5pm

Comprehensive Benefits Package includes:

• Medical (Includes Free Medical Services at All Salud Facilities)
• Dental (Employee Discounts at All Salud Dental Facilities)
• Vision
• Flexible Spending Accounts
• Basic Life and AD&D
• Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance and Employee Assistance Program
• Generous vacation accrual
• 10 Paid Holidays per year (includes2Floating Holidays and paid Birthday)
• 8 Paid accrued Sick Days per year

Our Mission isto provide a quality, integrated healthcare home to the communities we serve

About our Clinic:

Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

A Day in the Life of a Customer Service Associate (CSA) with Salud:

Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcomeall patients to Salud and checks them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

Qualifications

Minimum Requirements

Education:

• Graduation from an accredited high school or GED is required

Experience:

• One year of front desk/customer service experience in a medical setting preferred

Knowledge, Skills, and Abilities:

• Bilingual English/Spanish preferred
• Must work well with the other patient care team members
• Ability to communicate clearly and appropriately with patients
• Professionalism and a positive attitude
• Proficient in Elementary Math
• Ability to learn and implement complex policies and procedures
• Reading comprehension and writing skills
• Keyboarding and word processing skills
• One year of clerical office experience preferred
• Familiarity with medical/dental terminology preferred
• Sensitivity to the low-income and ethnic minority community
• Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping
• Ability to read, understand, and follow oral and written instructions
• Ability to work evening or weekend hours
• Ability to work under stress
• Ability to recognize, evaluate, solve problems, and correct errors.
• Exhibits excellent customer service
• Ability to explain and summarize comprehensive concepts in a way that the general population can understand
• Computer systems applications (MS Office, PowerPoint, Chrome, etc.)

The application window is anticipated to close by 7/31/25

Additional Information

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation,gender identity,or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.