Customer Service Associate / Temporary

Salud Family Health; Fort Collins (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in Fort Collins is seeking a Temporary Customer Service Associate to deliver excellent service and support patients in their healthcare journey. This full-time role involves front desk responsibilities and creating a welcoming environment in a vibrant clinic setting. Ideal candidates will have a positive attitude, experience in customer service, and preferably be bilingual in English and Spanish.

Benefits

Medical services at all Salud facilities

Dental discounts

Generous vacation accrual

Paid holidays

Flexible spending accounts

Qualifications

• One year of front desk/customer service experience in a medical setting preferred.
• Sensitivity to the low-income and ethnic minority community.
• Willingness to become proficient in electronic health record-keeping.

Responsibilities

• Create a positive first impression and exhibit excellent customer service.
• Check patients in and out for appointments, managing patient complaints.
• Make reminder calls and ensure a positive experience for patients.

Skills

Bilingual English/Spanish

Excellent customer service

Professionalism

Reading comprehension

Computer systems applications

Education

Graduation from an accredited high school or GED

Tools

MS Office

PowerPoint

Job description

1 day ago Be among the first 25 applicants

Company Description

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Company Description

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Job Description

The Temporary - Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.

• Temporary Full-Time Assignment: Date of hire to approx. 12/31/25
  
  

We Offer

• Starting Wage - $19.00 to $21.00 per hour
• Monday to Friday – 8 am to 5 pm
  
  

Comprehensive Benefits Package Includes

• Medical (Includes Free Medical Services at All Salud Facilities)
• Dental (Employee Discounts at All Salud Dental Facilities)
• Vision
• Flexible Spending Accounts
• Basic Life and AD&D
• Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance and Employee Assistance Program
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
• 8 Paid accrued Sick Days per year
  
  

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

About Our Clinic

Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

A Day in the Life of a Customer Service Associate (CSA) with Salud:

Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcome all patients to Salud and checks them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

Qualifications

Minimum Requirements

Education

• Graduation from an accredited high school or GED is required
  
  

Experience

• One year of front desk/customer service experience in a medical setting preferred
  
  

Knowledge, Skills, And Abilities

• Bilingual English/Spanish preferred
• Must work well with the other patient care team members
• Ability to communicate clearly and appropriately with patients
• Professionalism and a positive attitude
• Proficient in Elementary Math
• Ability to learn and implement complex policies and procedures
• Reading comprehension and writing skills
• Keyboarding and word processing skills
• One year of clerical office experience preferred
• Familiarity with medical/dental terminology preferred
• Sensitivity to the low-income and ethnic minority community
• Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping
• Ability to read, understand, and follow oral and written instructions
• Ability to work evening or weekend hours
• Ability to work under stress
• Ability to recognize, evaluate, solve problems, and correct errors.
• Exhibits excellent customer service
• Ability to explain and summarize comprehensive concepts in a way that the general population can understand
• Computer systems applications (MS Office, PowerPoint, Chrome, etc.)
  
  

The application window is anticipated to close by 7/31/25

Additional Information

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Practices

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