Customer Service Associate_Punjab,India

Amazon; United States; Remote; USD 30,000 - 42,000; Full time

Job summary

Amazon seeks a Customer Service Associate to provide top-notch service and support to customers in a seasonal role. This position requires a passion for customer satisfaction, strong communication skills, and the flexibility to work varying shifts. Benefits include training, medical insurance, and a pension plan, making it an excellent opportunity for those looking to start or advance their career in customer service.

Benefits

Medical insurance

Pension plan

Lifestyle benefits and retail discounts

Expert training and ongoing skill development

Qualifications

• Minimum age: 18 years old
• Right to work in India
• Strong communication skills in English (both written and oral fluency)
• Experience working with a computer
• Availability to work varying shifts from Monday to Sunday
• Willingness to work in rotating shifts

Responsibilities

• Serve as the first point of contact for customer queries via multiple channels.
• Solve queries and prevent issues, ensuring customer satisfaction.
• Use tools to navigate and effectively communicate solutions.

Skills

Strong communication skills

Detail-oriented

Customer-focused

Ability to learn quickly

Multi-tasking

Job description

Role:Customer Service Associate
Job Type: Seasonal
Location: Panchkula, India

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.


What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance
• Pension plan
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://jobs.amazon.in/people-with-disabilities#/ for more information.
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Inclusive Hiring for People with Disabilities at Amazon
Amazon offers accommodations for People with Disabilities throughout the hiring process and on the job. Discover equal opportunities and apply today for an inclusive workplaceWhat qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in India

• Strong communication skills in English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon's authorized personnel, or third parties authorized by Amazon for Amazon's internal records purpose and validation of your identity.