Customer Service Associate - Temporary

Walgreens; City of Glen Cove (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Walgreens seeks a customer-focused individual to enhance the shopping experience through attentive service. Responsibilities include engaging with customers, managing transactions, and maintaining a clean store environment while ensuring compliance with operational standards. Flexible hours and previous retail experience are preferred, with compensation ranging from $16.50 to $18 per hour.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours including evenings and weekends.

Responsibilities

• Engages customers by greeting and offering assistance.
• Handles transactions and maintains store cleanliness.
• Trains and develops personal skills.

Skills

Customer Service

Interpersonal Skills

Inventory Management

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges.
• Maintains counters and shelves, manages inventory, and ensures merchandise is well displayed and correctly priced.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product placement and stock rotation following safety and company policies.
• Operates store systems and equipment effectively.
• Provides photo services, including digital passport photos and promotional products.
• Manages web order pick-up responsibilities, including monitoring, fulfilling, and delivering orders.
• Maintains store cleanliness and orderliness.
• Follows all policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Previous experience with Walgreens preferred.

Note: For San Francisco applicants, the company will consider qualified applicants with arrest and conviction records in accordance with the Fair Chance Ordinance.

An Equal Opportunity Employer, including disability and veterans.

The actual compensation offered depends on factors such as location, skills, education, and experience. This position remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $16.50 - $18 per hour