Customer Service Associate

Your Boat Club; Minneapolis (MN); Remote; USD 60,000 - 80,000; Part time

Job summary

Join a leading boating club as a part-time customer service representative. You'll be the first point of contact for customers, assisting with inquiries and bookings while enjoying flexible hours from home. Ideal for those looking for seasonal work with the opportunity for full-time advancement.

Qualifications

• Excellent customer service skills required.
• Fast learner with problem-solving aptitude.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound/outbound calls and respond to online inquiries.
• Input customer information and process payments.
• Assist customers with website navigation and services.

Skills

Customer service skills

Problem-solving

Multitasking

Experience with Microsoft Suite

Job description

Come and join the best boating club in the business – Your Boat Club!

This position represents what Your Boat Club stands for, and it often serves as the first point of contact for our customers. We aim to provide our customers with a positive and informative experience from the very first call they make to us and every encounter thereafter.

Are you looking for a work-from-home job with flexible hours? Then look no further, as you have found it - jump on board with the best of the boating business!

Your Boat Club is growing, and we are currently seeking part-time, seasonal staff. There is the opportunity for advancement in these roles, as well as the potential for full-time, year-round employment for the right individual(s). This position is perfect for individuals working in education, college students, etc. This position is offered every summer, and we love returning employees!

Duties and Responsibilities:

• Handle inbound/outbound calling, filter and route calls, and respond to emails and online inquiries
• Inputting customer information to book the type of rental the customer wants, including payments and billing information, to process payments.
• Booking boats, side x sides, snowmobiles, side x sides w/tracks & daily slips for our renters & club members.
• Assisting customers with website navigation, instructing them on how to use our reservation system & providing information about our services, including our unlimited boat club memberships!
• Work on various waitlists, systems reports, additional tasks, projects, or assignments may be added as the needs arise that will overall benefit the needs of the team and the company.

Required Skills and Abilities:

• Excellent customer service skills
• Must be a fast learner and have an aptitude for problem-solving
• Ability to multitask – shifts can be fast-paced depending on approaching holidays, weather, etc
• Experience with Microsoft Suite and Microsoft Teams is a huge plus

Working Conditions:

Your Boat Club is available to answer calls and respond to inquiries from 7 a.m. to 9 p.m. seven days a week during the boating season. We offer a flexible schedule and are willing to work with you. This position does require working every other weekend. If you prefer weekend shifts, evening shifts for a few days, morning shifts, or have other availability preferences, please let us know when applying. We can discuss your work schedule during the interview if we're interested in moving forward.

This position is work from home, and with that, we have specific requirements for a work-from-home setup:

• You will need a secure and reliable internet connection, an internet-capable phone that allows for apps to be downloaded, a headset, and a computer in a private place such as a home office or room with a door that can close. Create a comfortable workspace to do your work with minimal background disruption
• We have specific technology requirements for this work-from-home position to ensure the most efficient work process
• You will need a laptop or desktop computer with a second screen, which can be helpful but not mandatory. The computer should have an Intel 11th/12th generation i3 processor or higher, or a 10th generation i5 processor or higher, with at least 8 GB of RAM or more
• You will also need a cell phone with internet and download capabilities
• To communicate effectively, you'll require a headset, headphones, or any other hands-free device so that you can talk and type simultaneously
• Lastly, a dependable internet service is essential
• Please specify your availability or the schedule you prefer to work when you apply.

Compensation:

This position starts at $15.00 an hour and will vary based on experience.

About Your Boat Club:

At Your Boat Club, we are committed to providing the finest boating experiences that are both safe and enjoyable without any hassle. Our journey started in 2009 with only five boats by owners Luke Kujawa and Michael Jellish. Today, we boast over 40 locations across four states. Our services include memberships, daily rentals, full marina services, and, at some locations, bike, UTV, and snowmobile rentals. Our main objective is to keep our existing members happy by providing them with exceptional service, superb boats, and great availability. Annually, we hire seasonal help at various locations and seek to hire individuals who we believe will be "A" type employees: always friendly, professional, adaptable, and possess great customer service skills.

Special Instructions to Applicants:

Please note that if we decide to extend an offer to you, Your Boat Club will conduct a thorough background check.

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Seniority level

• Mid-Senior level

Employment type

• Other

Job function

• Other
• Industries: Internet Publishing

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