Customer Service Associate Team Leader (Front End Support Assistant Manager)

Whole Foods Market; Charlotte (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Associate Team Leader to assist in daily operations and lead a dedicated team. This role emphasizes outstanding customer service, team development, and adherence to safety regulations. Ideal candidates will possess strong leadership skills, a growth mindset, and a passion for delivering exceptional service. Join a vibrant team where your contributions will make a significant impact on customer satisfaction and team morale. This position offers the opportunity to grow within a supportive environment while ensuring the highest standards of retail execution.

Qualifications

• 18 months retail experience and 6+ months in a supervisory role required.
• Strong product knowledge and customer service skills essential.

Responsibilities

• Models and delivers outstanding customer service.
• Trains, mentors, and motivates Team Members.
• Acts as point person in the absence of the Team Leader.

Skills

Customer Service

Leadership

Coaching and Mentoring

Interpersonal Skills

Financial Assessment

Product Knowledge

Decision-Making

Mathematical Skills

Tools

Microsoft Office

Job description

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Join to apply for the Customer Service Associate Team Leader (Front End Support Assistant Manager) role at Whole Foods Market.

Assists the Team Leader in daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects. Leads and develops Team Members. Ensures courteous, friendly, and efficient service to customers and Team Members, adhering to store SOPs and supporting WFM core values and initiatives. Must also be prepared to perform duties of other Team Members as needed, maintaining compliance with health and safety regulations, including Food Safety.

Job Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves high standards of retail execution.
• Works with Team Leader to meet financial and operational targets.
• Resolves customer questions and concerns promptly.
• Addresses team concerns and evaluates Team Member performance.
• Acts as point person in the absence of the Team Leader.
• Communicates WFM vision and goals effectively.
• Fosters a positive team environment, promoting respect and morale.
• Manages customer flow and needs, ensuring customer satisfaction.
• Trains, mentors, motivates, and counsels Team Members to maintain high performance and reduce turnover.
• Provides performance evaluations timely and thoroughly.

Job Skills

• High energy, enthusiasm, and alignment with our values and products.
• Strong product knowledge and awareness of new offerings.
• Growth mindset with a desire for greater responsibility.
• Coaching and mentoring abilities.
• Excellent interpersonal, motivational, and customer relationship skills.
• Knowledge of regulatory and safety policies.
• Mathematical skills for financial assessment and inventory management.
• Decision-making, leadership, prioritization, and delegation skills.
• Proficiency in email, Microsoft Office, and operational applications.

Experience

• At least 18 months retail Team Member experience and 6+ months supervisory experience.

Physical Requirements / Working Conditions

• Ability to lift 50 pounds.
• Stand/walk for 6-8 hours in an 8-hour shift.
• Use hands for grasping, manipulation, pushing, and pulling.
• Bending, twisting, squatting, reaching required.
• Exposure to cleaning chemicals and varying temperatures.
• Work in wet and cold environments, with flexible scheduling including nights, weekends, and holidays.
• Use of tools and heavy machinery as needed.

This summary covers essential responsibilities but is not exhaustive. Duties and requirements may vary based on business needs and location. Performance in current role is necessary before promotion considerations. Promotions depend on business needs and individual qualifications, not just milestones.

Whole Foods Market is an equal opportunity employer, hiring based on qualifications and business needs. Apply through our official site to ensure accuracy and authenticity.