Support Coordinator

Home Group; United States; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Coordinator to join their dedicated team. This role focuses on empowering customers to rebuild their lives after homelessness, providing essential support and guidance. With a commitment to person-centred care, you will create tailored support plans and work collaboratively with colleagues to ensure the best outcomes. Enjoy a fulfilling career in a supportive environment, where your contributions truly matter. Join a company that values diversity and offers fantastic benefits, including generous leave and health cash plans. Make a difference every day!

Benefits

34 days leave including bank holidays

Health cash plan

Over 800 high street discounts

Career growth opportunities

Support for wellbeing

Time off for volunteering

Qualifications

• Experience in creating person-centred support plans.
• Ability to work collaboratively with complex customers.
• Experience in safeguarding and risk assessments.

Responsibilities

• Creating support plans and coordinating services for customers.
• Helping customers with daily living activities.
• Conducting risk assessments and regular reviews.

Skills

Person-centred support planning

Risk assessments

Collaborative working

Housing management queries

Safeguarding

Organizational skills

Tools

Technology for support plans

Job description

Job Description - Support Coordinator (25710)

Description

Full Time - 37.5 hrs per week (Rota is set up for a four day weekend once every two weeks)

Salary £25,838 plus Brilliant Benefits including Health Cash Plan!

Home, a place where you belong.

We have an exciting opportunity for you to join our newly formed, highly respected ETAAS team, helping customers rebuild their lives after street homelessness or housing breakdowns.

Could you be there for someone who feels alone, offering reassurance that they are valued and supported? Can you keep your head during competing demands? Can you be a listening ear for a colleague who wants to share and bounce ideas?

If you’re passionate about making a difference, we’d love to hear from you!

Typical day as a Supported Housing Co-ordinator

• Creating support plans with your customers and coordinating a range of different services to support our customers within a multi agency approach.
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Attending regular case conference meetings ensuring the team is working collaboratively and utilising all additional support to give our customers the best chance of success.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Casual chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we're in the top 10 for Great Places to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in maintaining and reviewing agreed plans, building trusting and lasting working relationships with our often complex and hard to reach customers.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
• A highly organised and practical approach, to deal with housing management queries, personal needs and are confident to work with our contractors.
• Experience in safeguarding, risk assessments and confidentiality, working collaboratively with colleagues across the organisation, and external agencies.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our Team

You'll be joining Calvin, our Senior Client Services Manager, who started as a Night Support Coordinator and is passionate about ensuring the most vulnerable receive person-centred care. You'll also work with Imogen who has joined the team originally as a Support Coordinator and has now progressed to the Client Services Manager role. Tracey, our Housing Management Coordinator, has supported customers across two Home Group projects - starting in mental health and becoming a key contact for housing-related matters. Together, they bring experience, dedication, and a shared commitment to making a real difference!

Job details

• We work with our customers providing 24-hour support, which means you’ll be working on a rota basis. This role is based during the day working alternate weekends.
• Where we’re flexible with you, we do need to meet the needs of our customers, but we'll give you the time you need to spend time doing the things that matter to you!
• Able to use technology for creating and updating support plans, complete online learning and collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail].