Customer Service Associate — Retail Guest Experience

Family Dollar LLC; Metropolis (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar LLC in Metropolis, IL is seeking a part-time Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions at the cash register, and help keep the store clean and stocked.

The role requires strong customer service, communication, and organizational skills, with the ability to lift up to 50 lbs and perform physical duties as needed. Flexible, team-oriented environment with a focus on safety and respect.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*.

Skills

Customer service

Communication

Organization

Problem solving

Physical stamina (lift 30–50 lbs)

Follow instructions

Interpersonal skills

Education

High school diploma or equivalent

Job description

Family Dollar LLC in Metropolis, IL is seeking a part-time Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions at the cash register, and help keep the store clean and stocked.

The role requires strong customer service, communication, and organizational skills, with the ability to lift up to 50 lbs and perform physical duties as needed. Flexible, team-oriented environment with a focus on safety and respect.