Customer Service Associate - No Degree Required (Lawrenceville) | $60,000-$85,000

The Dorne Region; Lawrenceville (GA); Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

The Dorne Region is seeking a Customer Service Associate for on-site work in Lawrenceville, GA. You will keep client records accurate, ensure every request reaches the right person, and respond promptly to questions.

You will track each request to confirm it’s resolved and flag anything outstanding to prevent delays. This full-time role offers independent work with coaching, team support, and opportunities for greater responsibility.

Qualifikationen

• Respond promptly to client questions and connect them with the appropriate team member or resource.
• Maintain up-to-date client files and log actions to ensure complete records.
• Track requests to confirm resolution and flag anything outstanding to prevent gaps or duplication.
• Grow in an independent role with coaching and opportunities for greater responsibility.

Aufgaben

• Keep client records accurate and ensure requests reach the right person without delay.
• Communicate clearly and timely with clients to ensure satisfaction.
• Log completed actions and note upcoming requirements for ongoing cases.
• Coordinate completion of next steps with clients when paperwork is incomplete.

Kenntnisse

Clear communication

Client routing

Record keeping

Attention to detail

Tools

Internal systems

Jobbeschreibung

As a Customer Service Associate, you keep client records accurate and make sure every request reaches the right person without delay.

Client Communication and Routing

When clients call or write in with questions, you respond promptly and connect them with the appropriate team member or resource. You track each request to confirm it was resolved and flag anything still outstanding. Clear, timely communication is the core of this position.

Records and Status Updates

You maintain up-to-date client files, log completed actions and note upcoming requirements. When paperwork or next steps are incomplete, you reach out to clients directly and coordinate completion. The team relies on your accuracy to avoid gaps or duplicated effort.

Growth and Support

Grow in an independent role with coaching, team support, and opportunities for greater responsibility. You receive hands‑on guidance as you learn internal systems and client workflows. Stronger performers take on expanded duties over time.

This is a full-time, on‑site position in Lawrenceville, GA. No degree is required. If you are detail-oriented, responsive and comfortable working with people, this role suits a wide range of backgrounds.