Customer Service Associate - On-Site, Lawrenceville

The Dorne Region; Lawrenceville (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Dorne Region is seeking a Customer Service Associate for on-site work in Lawrenceville, GA. You will keep client records accurate, ensure every request reaches the right person, and respond promptly to questions.

You will track each request to confirm it’s resolved and flag anything outstanding to prevent delays. This full-time role offers independent work with coaching, team support, and opportunities for greater responsibility.

Qualifications

• Respond promptly to client questions and connect them with the appropriate team member or resource.
• Maintain up-to-date client files and log actions to ensure complete records.
• Track requests to confirm resolution and flag anything outstanding to prevent gaps or duplication.
• Grow in an independent role with coaching and opportunities for greater responsibility.

Responsibilities

• Keep client records accurate and ensure requests reach the right person without delay.
• Communicate clearly and timely with clients to ensure satisfaction.
• Log completed actions and note upcoming requirements for ongoing cases.
• Coordinate completion of next steps with clients when paperwork is incomplete.

Skills

Clear communication

Client routing

Record keeping

Attention to detail

Tools

Internal systems

Job description

The Dorne Region is seeking a Customer Service Associate for on-site work in Lawrenceville, GA. You will keep client records accurate, ensure every request reaches the right person, and respond promptly to questions.

You will track each request to confirm it’s resolved and flag anything outstanding to prevent delays. This full-time role offers independent work with coaching, team support, and opportunities for greater responsibility.