Customer Service Associate Natural

Nordic-Naturals; Watsonville (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Nordic Naturals is seeking a Customer Service Associate to process specialty orders for Authorized Resellers and manage invoicing for key accounts. The role includes open order cleanup and supporting overflow orders during peak times. Remote work is available for those outside 40 miles of Watsonville HQ.

Occasional travel to the headquarters may be required for on-site coordination and meetings. Candidates should have strong MS Word/Excel/PowerPoint skills and experience with invoicing systems.

Qualifications

• BA/BS in Business, Science or related field or 4 years experience.
• Experience with invoicing and order processing.
• Willingness to travel to HQ as needed for onsite meetings.

Responsibilities

• Process specialty orders including EDI and Customer Education orders.
• Process Key Account promotional orders and Specialty Customer orders.
• Invoicing through EDI system software for designated Key Accounts.
• Close open sales orders left open for low inventory items.
• Cross-train on multiple areas to act as back-up for order entry or returns and credits.
• Work with Accounting for account clean-up on open items, invoicing and credits.
• Support department staff as needed.
• Miscellaneous administrative and project support as requested and required.
• All other duties as assigned.

Skills

MS Word

MS Excel

MS PowerPoint

Business Writing

Education

BA/BS in Business, Science or related field

Tools

EDI system software

Job description

Position Summary

The Customer Service Associate is responsible for processing specialty orders across the department for Authorized Resellers of Nordic Naturals’ products. The Customer Service Associate is also responsible forprocessing invoices for key accounts, assisting with overflow of regular orders during peak times and promotionalorders. This position will also include open order clean up ensuring all customers are being charged correctly.

Location Statement

This is a remote position for those who live outside of 40 miles from Nordic Naturals headquarters in Watsonville, CA. Our culture is very important to us and for team members who live inside of the 40 mile radius we expect themto be able to travel to headquarters, 3 days each week. For remote employees that live outside of the 40 mileradius, we expect them to be able to travel to headquarters, once every 3 months, if required.

Essential Functions and Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Function Statements

• Process specialty orders throughout the department including EDI orders, Customer Education orders
• Process Key Account promotional orders and Specialty Customer orders
• Invoicing through EDI system software for designated Key Accounts
• Closing open sales orders left open for low inventory items
• Cross train on multiple areas within department to act as back-up when needed for order entry orreturns and credits
• Work with Accounting Department for account clean up on open items, invoicing and credits
• Support department staff as needed
• Miscellaneous administrative and project support as requested and required
• All other duties as assigned.

Competency Statements

• Positive - Ability to view all situations with a positive attitude.
• Accountable – takes ownership for responsibilities, acknowledges and learns from mistakes
• Detailed- Must be able to pay attention to details and enter orders with minimal errors
• Multi-tasker- Ability to balance, prioritize and maintain various daily tasks
• Independent – Must be self-motivated and able to manage obligations without direct supervision.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or todefend a position or idea.
• Communication - Ability to communicate effectively with others using spoken and written word clearlyand concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his orher own drive or initiative.

Skills & Abilities

Computer Skills: MS Word - Intermediate, MS Excel - Advanced, MS Powerpoint - Intermediate level or higher, Business Writing

Other Requirements

BA/BS in Business, Science or related field or 4 years experience in related field or equivalent combination ofeducation and experience.

As set forth in Nordic Naturals’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

How do you know if you have a disability?

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

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