Customer Service Associate Natural

Nordic Naturals; Watsonville (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

The Customer Service Associate at Nordic Naturals processes specialty orders for Authorized Resellers and handles invoicing for key accounts. The role also supports overflow orders during peak times and performs open order cleanup to ensure accurate charges.

Custody of multiple tasks, collaboration with the Accounting team, and readiness to adapt to seasonal needs are required. On-site preferred in Watsonville, CA with remote options where applicable.

Qualifications

• BA/BS in Business, Science or related field or 4 years experience in related field or equivalent combination of education and experience.
• Excellent written and verbal communication skills.
• Proficiency in MS Office suite and basic business software.

Responsibilities

• Process specialty orders including EDI and Customer Education orders.
• Invoicing through EDI system for designated accounts.
• Close open orders for low inventory items and assist with peak-time order overflow.
• Cross-train to provide back-up in order entry or returns and credits.
• Coordinate with Accounting for account clean-up on open items, invoicing and credits.

Skills

Positive attitude

Accountable

Detail-oriented

Multi-tasking

Independent

Assertiveness

Communication skills

Customer oriented

Enthusiastic

Self-motivated

Education

BA/BS or equivalent experience

Tools

MS Word

MS Excel

MS PowerPoint

Business Writing

Job description

Location: On-Site preferred

Salary: $21 per hour - $23 per hour

POSITION SUMMARY

The Customer Service Associate is responsible for processing specialty orders across the department for Authorized Resellers of Nordic Naturals’ products. The Customer Service Associate is also responsible for processing invoices for key accounts, assisting with overflow of regular orders during peak times and promotional orders. This position will also include open order clean up ensuring all customers are being charged correctly.

Location Statement

This is a remote position for those who live outside of 40 miles from Nordic Naturals headquarters in Watsonville, CA. Our culture is very important to us and for team members who live inside of the 40 mile radius we expect them to be able to travel to headquarters, 3 days each week. For remote employees that live outside of the 40 mileradius, we expect them to be able to travel to headquarters, once every 3 months, if required.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Function Statements

• Process specialty orders throughout the department including EDI orders, Customer Education orders
• Process Key Account promotional orders and Specialty Customer orders
• Invoicing through EDI system software for designated Key Accounts
• Closing open sales orders left open for low inventory items
• Cross train on multiple areas within department to act as back-up when needed for order entry or returns and credits
• Work with Accounting Department for account clean up on open items, invoicing and credits
• Support department staff as needed
• Miscellaneous administrative and project support as requested and required
• All other duties as assigned.

POSITION QUALIFICATIONS

Competency Statements

• Positive - Ability to view all situations with a positive attitude.
• Accountable – takes ownership for responsibilities, acknowledges and learns from mistakes
• Detailed- Must be able to pay attention to details and enter orders with minimal errors
• Multi-tasker- Ability to balance, prioritize and maintain various daily tasks
• Independent – Must be self-motivated and able to manage obligations without direct supervision.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication - Ability to communicate effectively with others using spoken and written word clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or other own drive or initiative.

SKILLS & ABILITIES

Computer Skills

• MS Word - Intermediate
• MS Excel - Advanced
• MS Powerpoint - Intermediate level or higher
• Business Writing

Other Requirements

BA/BS in Business, Science or related field or 4 years experience in related field or equivalent combination of education and experience.