Customer Service Associate - Logistics

Placements24; Riverton (UT); Hybrid; USD 11,000 - 16,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical aid contributions

Employee assistance program

Paid annual leave

Job summary

Placements24 is partnering with a leading national logistics and supply chain company to hire a Customer Service Associate in Upington, Northern Cape. This role offers a hybrid work arrangement, requiring you to balance remote work with in‑office duties at the Upington hub.

You will handle inquiries, track shipments, and resolve issues to keep goods moving smoothly. The successful candidate will have strong communication, exceptional organization, and familiarity with CRM and tracking systems.

Qualifications

• Previous experience in customer service, preferably within logistics.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency with CRM databases and tracking software.

Responsibilities

• Handle customer inquiries regarding shipment status via phone, email, and messaging.
• Track shipments and provide real-time updates to clients.
• Resolve issues and complaints related to delays, damages, or misplacements.
• Process service requests, including booking pickups and deliveries.
• Maintain accurate customer records and update shipment statuses.
• Collaborate with dispatchers, drivers, and warehouse staff.
• Provide information on company policies, pricing, and service offerings.
• Identify opportunities to improve customer service processes.
• Ensure a high level of customer satisfaction with prompt assistance.

Skills

Customer service

Communication

Problem solving

Organization

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Tracking systems

Job description

About the Role

Our client, a leading national logistics and supply chain company, is seeking a diligent Customer Service Associate to join their team in **Upington, Northern Cape**. This role is essential for ensuring efficient communication and problem resolution for our diverse client base. The position offers a hybrid work arrangement, allowing for a balanced approach between remote work and in-office presence at our **Upington** hub. The ideal candidate will possess excellent communication skills, a strong understanding of customer service principles, and a proactive attitude towards resolving logistical challenges. You will be responsible for managing customer inquiries, tracking shipments, and providing solutions to ensure the smooth flow of goods.

Key Responsibilities

• Handle customer inquiries regarding shipment status, delivery times, and service information via phone, email, and internal messaging systems.
• Track shipments and provide real-time updates to clients.
• Resolve customer issues and complaints related to logistics, such as delays, damages, or misplacements.
• Process service requests, including booking pickups and deliveries.
• Maintain accurate customer records and update shipment statuses in the company's tracking system.
• Collaborate with dispatchers, drivers, and warehouse staff to facilitate efficient operations.
• Provide information on company policies, pricing, and service offerings.
• Identify opportunities to improve customer service processes and efficiency.
• Ensure a high level of customer satisfaction by providing prompt and accurate assistance.

Requirements

• Previous experience in customer service, preferably within the logistics or supply chain industry.
• Strong communication and interpersonal skills, with the ability to empathize with customers.
• Excellent organizational skills and attention to detail.
• Proficiency in using computer systems, including tracking software and CRM databases.
• Ability to work effectively in a hybrid environment, managing tasks both remotely and in the office.
• Problem-solving skills and the ability to think on your feet.
• Familiarity with shipping documentation and processes is a plus.
• Must be based in or willing to commute to **Upington, Northern Cape** for the hybrid work arrangement.
• High school diploma or equivalent required; further education is beneficial.

Benefits

• Annual salary of ZAR.
• Flexible hybrid work schedule.
• Opportunities for professional development and career growth in the logistics sector.
• A supportive and team-oriented work environment in **Upington**.
• Medical aid contributions.
• Employee assistance program.
• Paid annual leave.