Account Executive Client Service

Tandem Theory; United States; Remote; USD 51,000 - 60,000; Full time

Job summary

Join a leading agency as an Account Executive in a fully remote role. You will be responsible for managing client expectations and delivering effective digital solutions while working collaboratively with diverse teams. Ideal candidates have experience in project management and digital marketing and thrive in a dynamic environment. Enjoy a competitive salary and comprehensive benefits.

Benefits

85% employer paid medical

Generous 401(k) retirement contribution plan

Company paid STD, LTD coverage

Flat amount company paid toward Basic Life and AD&D

Qualifications

• 3-5 years of experience in account/project management.
• Hands-on experience with email marketing from strategy to execution.
• Ability to manage multiple client projects effectively.

Responsibilities

• Support the development and implementation of client initiatives.
• Build relationships with internal teams and clients.
• Develop project timelines and maintain communication.

Skills

Project Management

Digital Marketing

Client Relationship Management

Communication

Analytical Skills

Education

Bachelor’s degree or equivalent experience

Tools

Google Analytics

Trello

Google Suite

Job description

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Description

We are seeking an

Description

We are seeking an Account Executive to join our growing team.

Here Is a Summary Of The Role

This experienced candidate will support senior team members in maintaining the day-to-day efforts of client and agency deliverables. This person is responsible for successful project management and should possess the ability to effectively oversee various assigned activities. A clear understanding of digital marketing is critical. This person will work closely with internal and external stakeholders, support teams, and others to deliver comprehensive digital solutions that deliver measurable results to our clients. This position helps Tandem Theory to operate as efficiently and effectively as possible.

The Account Executive possesses the key attributes of a positive attitude, a proactive disposition and an eagerness to support and provide value. These characteristics and competencies are critical to ensure that our client interface is professional, timely, accurate, and in keeping with the elevated standards that Tandem Theory sets for all we do.

What You Will Do

• Serve as client support on the day-to-day development and implementation of digital and print production initiatives
• Build trust and grow strong relationships with internal teams, clients, partners and vendors
• Assist with the delivery of holistic solutions across agency services that meet/exceed client expectations
• Create project timelines in collaboration with agency SMEs as well as adapt to deadlines, assignments and situations quickly
• Develop, post, and update Trello cards for the kick-off and delivery of various projects, efforts and campaigns. This includes soliciting input and coordinating efforts across multiple internal teams
• Maintain a clear understanding of client’s business and marketing goals
• Traffic, review, and prepare for release various creative items (email, paid and organic social media, POS materials, other)
• Effectively gather and translate client business requirements to agency team for successful project execution
• Interpret and understand performance of key data metrics to be able to recognize opportunities, insights and best practices in projects/campaigns
• Promote and support innovation, continuous process improvement and optimizations across all functional areas within the agency
  
  

What You Should Have

• 3-5 years of account management/project management (agency experience is a plus)
• Bachelor’s degree or equivalent experience
• Hands-on experience with email marketing from strategy to execution; Zeta Marketing Platform knowledge a plus.
• Familiarity with Marketing Analytics Platform, such as Google Analytics
• Knowledge and proficiency in Google Suite (Docs, Sheets, Slides)
• Ability to effectively manage multiple client projects with similar or competing deadlines
• Key characteristics: strong work ethic, attention to detail, critical thinker, organized, goal oriented
• Excellent verbal and written communication skills
• Sense of curiosity and eagerness to learn new things
• Thrives in a fast-paced, collaborative, dynamic and deadline-driven work environment
• This position is fully remote, with potential of travel to in-person client and office meetings in the Dallas, TX area. The travel should be less than 10% of the time, but there may not always be ample notice in advance. Because of this, we will be prioritizing local candidates.
  
  

Tandem Theory

Tandem Theory is made up of people just like you – smart, funny folks who know that building an agency is and should be a fun endeavor. Working here is very much like working for a startup – things move quickly, and you get to wear many hats. You’ll get the opportunity to work on high-level projects, and the opportunity to engage directly with clients. Tandem Theory offers a flat, collaborative working environment, right from the comfort of your home. But please don’t wear your pajamas to work.

We are seeking an Account Executive to join our growing team.

Here Is a Little Bit About Us

Tandem Theory is an agency with a winning culture. We believe that when the agency wins, Theorists win too. Winning happens through collaboration, personal growth, industry recognition, and operational excellence that makes our work stronger and more efficient. Most importantly, a winning culture thrives on feedback - helping each other improve so we can all achieve more together.

We’ve built our culture around three core behaviors: Teamwork , Transparency , and Trust . They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Other than waking up and being excited to get to work each day, here are some additional benefits:

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Working Conditions

We operate as a work, not live, from anywhere model and utilize the office space as a co-working space as needed. That said, whether in the office or at a remote location, we try to operate in the traditional office norm model. You will be working with a computer, telephone, copier, or other office equipment as necessary for long stretches of time. There may be some occasional long, irregular hours. You are expected to communicate effectively (verbal and written), and maintain professionalism under stress. Occasionally you will need to bend, pull, push and/or reach to access job-related materials. You will also be expected to work with frequent interruptions such as Slack messages, emails, phone calls, drive-by visits to your desk, whether that is from a co-worker at the office or your dog barking while working remotely. All our calls are held on video, as it is important to see facial expressions and reactions to work in a collaborative environment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a background screening process. No work Visa sponsorships available at this time. We are currently not accepting applicants that reside in the State of California.

Here is where we are located in case you are curious:

15400 Knoll Trail #503

Dallas, TX 75248

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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