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Remote Call Center Customer Service Representative

Lensa

United States

Remote

USD 10,000 - 60,000

Full time

Yesterday

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Job summary

Join Lensa's remote team as a Call Center Customer Service Representative, providing support for Iowa Medicaid members. You'll handle inquiries, maintain relationships with clients, and document requests effectively. At Lensa, your contributions matter, contributing to a company culture that celebrates individuality and promotes your career growth.

Benefits

Paid training

Full benefit options

Employee discount program

Career growth opportunities

Qualifications

High School diploma or GED required.
Basic understanding of a call center environment.
Ability to work with diverse backgrounds and build relationships.

Responsibilities

Act as initial point of contact for inquiries from Iowa Medicaid Program recipients.
Provide one-to-one telephone contact for applicants and beneficiaries.
Accurately document enrollment requests and maintain technical proficiency.

Skills

Customer service skills

Problem solving

Communication

Typing skills

Phone etiquette

Ability to navigate a computer

Education

High School diploma or GED

Remote Call Center Customer Service Representative

Join to apply for the Remote Call Center Customer Service Representative role at Lensa

Remote Call Center Customer Service Representative

1 day ago Be among the first 25 applicants

Join to apply for the Remote Call Center Customer Service Representative role at Lensa

Lensa is the leading career site for job seekers at every stage of their career. Our client, Conduent, is seeking professionals. Apply via Lensa today!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Call Center Customer Service Representative

Medicaid Member Support – Tier 1

For The State of Iowa

You Need to Reside in the State of Iowa to be Eligible,

Need to reside within an Hour of Des Moines, Iowa

$18.00/ Hourly

Paid Training

Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.

Full-time Position With Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts

Monday - Friday 8:00 AM to 5:00 PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$18.00 per hour pay rate (bi-weekly pay)
Paid Training with Equipment provided.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About The Role

Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests and status changes
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Background required.
Must reside within 1 hour driving distance from Des Moines, IA

Those Successful In This Role

Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
Ability to adhere to a break and lunch schedule
Excellent typing and grammar skills
Ability to navigate a computer
Ability to understanding/utilize policy.
Excellent customer service skills.
Excellent phone etiquette skills
Reliable internet access

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $18.00 per hour. ****

#Remote44

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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