Call Center Representative Seattle

Recology; Seattle (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid time off and paid holidays

Health and wellness benefits including

Retirement plans (ESOP, 401(k) with a

Educational assistance

Commuting benefits

Employee referral program

Job summary

Recology King County in Seattle is seeking a Customer Service Specialist to provide efficient and courteous service by phone or in person in a small, team-oriented call center. This role handles information on collections, billing, and account status with a focus on prompt, accurate responses.

Responsibilities include answering calls, guiding customers, resolving inquiries, and supporting records, reports, and routine clerical duties while collaborating with teammates and participating in

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 2 years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses questions and resolves complaints through a mix of telephone service, data entry, and billing.
• Maintains records, prepares reports and performs related clerical duties.
• Expedites communications between customers and coworkers to coordinate services and account status.
• Participates in training to improve customer service processes and safety.

Skills

Customer service

Telephone etiquette

Data entry

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Job Description

Job Description

• Located in South Seattle - free onsite parking (no street parking)
• Small Call Center Environment, Team Oriented
• Monday-Friday 8:00am-5:00pm

Customer Service Specialist for Recology King County

Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.

Essential Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Other duties as assigned

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 2 years of related experience and/or training.

Recology Offers

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

Recology Benefits May Include

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Supplemental Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

Company Description

Company Description

GROW WITH US

We encourage Recology employees to G.R.O.W. with Us professionally and personally by:

• Giving back to our communities and our environment by volunteering time and resources
• Recovering resources to achieve their best and highest use
• Exhibiting Ownership in a company that does the right things for the right reasons, ensuring that our actions benefit the company, the communities we serve, and our environment.
• Working together to develop camaraderie and facilitate collaboration. By demonstrating an inclusive attitude that values different backgrounds and ideas, we can get the job done.