Customer Service Associate I — Growth & Perks (On-site Torrance)

JR286, Inc.; Torrance (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Company gym with access to personal

13 company holidays

Professional development workshops

Employee product discounts on selected

Job summary

Dakine Equipment is seeking a Customer Service Representative I to join our Torrance team. This role establishes a foundation for growth by building knowledge of order management, customer support, systems, and cross-functional processes.

The CSR will support assigned customer accounts, assist with order management activities, and partner with experienced CS team members to develop the skills necessary to manage customer accounts independently.

Qualifications

• Minimum 1+ year of customer service or sales support experience.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office; willingness to learn ERP and EDI processes.

Responsibilities

• Support assigned customer accounts and sales territories with day-to-day customer service needs.
• Respond to customer and sales representative inquiries with timely and accurate communication.
• Build relationships with customers, sales reps, and internal partners.
• Assist with order entry, maintenance, and order updates; learn EDI processes.
• Monitor order status and escalate issues when needed; collaborate on complex orders.
• Collaborate with Sales, Distribution, Finance, AR, and Operations teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Tools

Microsoft Office

ERP systems

EDI processes

Order management

Job description

Dakine Equipment is seeking a Customer Service Representative I to join our Torrance team. This role establishes a foundation for growth by building knowledge of order management, customer support, systems, and cross-functional processes.

The CSR will support assigned customer accounts, assist with order management activities, and partner with experienced CS team members to develop the skills necessary to manage customer accounts independently.