Customer Service Representative I (Dakine Equipment)

JR286, Inc.; Torrance (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Company gym with access to personal

13 company holidays

Professional development workshops

Employee product discounts on selected

Job summary

Dakine Equipment is seeking a Customer Service Representative I to join our Torrance team. This role establishes a foundation for growth by building knowledge of order management, customer support, systems, and cross-functional processes.

The CSR will support assigned customer accounts, assist with order management activities, and partner with experienced CS team members to develop the skills necessary to manage customer accounts independently.

Qualifications

• Minimum 1+ year of customer service or sales support experience.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office; willingness to learn ERP and EDI processes.

Responsibilities

• Support assigned customer accounts and sales territories with day-to-day customer service needs.
• Respond to customer and sales representative inquiries with timely and accurate communication.
• Build relationships with customers, sales reps, and internal partners.
• Assist with order entry, maintenance, and order updates; learn EDI processes.
• Monitor order status and escalate issues when needed; collaborate on complex orders.
• Collaborate with Sales, Distribution, Finance, AR, and Operations teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Tools

Microsoft Office

ERP systems

EDI processes

Order management

Job description

Customer Service Representative I (Dakine Equipment)

Job Category: Sales

Requisition Number: CUSTO001447

• Posted : October 5, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Torrance, CA 90501, USA

Description

We are looking for an organized and motivated Customer Service Representative I to join the Dakine Equipment Customer Service team. This role serves as the foundation for developing future Customer Service Account Representatives by building knowledge of order management, customer support, systems, and cross-functional processes. The CSR will support assigned customer accounts, assist with order management activities, and partner with experienced CS team members to develop the skills necessary to manage customer accounts independently.

What You'll Do:

Customer & Account Support

• Support assigned customer accounts and sales territories with day-to-day customer service needs.
• Respond to customer and sales representative inquiries with timely and accurate communication.
• Build relationships with customers, sales reps, and internal partners.

Order Management Development

• Assist with order entry, maintenance, and order updates.
• Learn and support EDI customer processes.
• Assist with customer order holds, returns, and credit requests.
• Monitor order status and elevate issues when needed.
• Partner with CSR II and Senior CSR team members on complex order challenges.

Cross-Functional Partnership

• Collaborate with Sales, Distribution, Finance, AR, and Operations teams.
• Assist with troubleshooting shipment delays, pricing questions, and order issues.
• Develop knowledge of Dakine products, sales programs, and customer processes.

Process & Team Support

• Maintain accurate customer and order documentation.
• Support reporting and process improvement initiatives.
• Assist with warranty support and consumer inquiries as needed.
• Participate in team meetings, training, and development activities.
• Other duties as assigned.

What to Bring:

• 1+ years of customer service, sales support, or related experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Willingness to learn ERP systems, order management, and EDI processes.
• Team-oriented mindset with a desire to grow within Customer Service.

What We Offer:

• Company gym with access to personal trainer
• 13 company holidays
• Professional development workshops
• Employee product discounts on selected brands

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.