Customer Service Associate — Home Improvement Store

Lowe's Home Centers, LLC; Martinsburg (WV); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Home Centers, LLC in Martinsburg, WV seeks a Customer Service Associate to welcome customers, help them find products, and ensure a positive shopping experience throughout the day. You'll engage with customers, resolve inquiries, and guide them to the right services.

You will assist with locating merchandise, process orders, and collaborate with teammates to deliver friendly, professional service in a dynamic retail setting.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology such as smartphones/tablets.
• Reading, writing, and performing basic arithmetic.
• Able to stand for long periods and lift up to 25 lbs.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by replenishing shelves
• Process orders and deliveries accurately so customers receive merchandise on time
• Cross-functionally train in other areas to deliver the best customer service
• Prepare merchandise in department based on customer needs (e.g., tint/mix paint, cut/bundle wood)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Bi-lingual

Tools

Retail technology

Job description

Lowe's Home Centers, LLC in Martinsburg, WV seeks a Customer Service Associate to welcome customers, help them find products, and ensure a positive shopping experience throughout the day. You'll engage with customers, resolve inquiries, and guide them to the right services.

You will assist with locating merchandise, process orders, and collaborate with teammates to deliver friendly, professional service in a dynamic retail setting.