Customer Service Associate — Home Improvement Store

Lowe's Home Centers, LLC; Latham (NY); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company 401(k) with match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate in New York to welcome customers and help them find products that fit their home improvement needs. You will listen, answer questions, and support customers throughout their shopping journey in a fast-paced retail environment.

Responsibilities include locating merchandise, restocking, processing orders, and cross-training in other departments to boost service quality. The role offers part-time hours with benefits and discount opportunities.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer interaction

Basic computer use

Retail touchpoints

Job description

Lowe's is hiring a Customer Service Associate in New York to welcome customers and help them find products that fit their home improvement needs. You will listen, answer questions, and support customers throughout their shopping journey in a fast-paced retail environment.

Responsibilities include locating merchandise, restocking, processing orders, and cross-training in other departments to boost service quality. The role offers part-time hours with benefits and discount opportunities.