Customer Service Associate - Home Improvement Retail

Lowe's Home Centers, LLC; Rocky River (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate in the United States to welcome customers and help them find the right home improvement products. You will interact with shoppers throughout the day, answer questions, and ensure customer needs are met in a friendly, professional manner.

This role offers part-time hours and access to benefits such as health insurance, tuition assistance, a company match 401(k), and employee stock purchase program, plus a 10% associate discount and the Track to the

Qualifications

• 6 Months Experience using a computer, inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smartphones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Bi-lingual

Job description

Lowe's is hiring a Customer Service Associate in the United States to welcome customers and help them find the right home improvement products. You will interact with shoppers throughout the day, answer questions, and ensure customer needs are met in a friendly, professional manner.

This role offers part-time hours and access to benefits such as health insurance, tuition assistance, a company match 401(k), and employee stock purchase program, plus a 10% associate discount and the Track to the