Customer Service Associate - Home Improvement & Benefits

Lowe's; Town of New Hartford (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Associate discount

Stock Purchase Program

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in the United States. You will welcome customers, help them find products, and provide friendly, professional service across departments.

The role involves assisting with locating items, loading merchandise when needed, and ensuring customer needs are met. Daily duties include helping customers at checkout, stocking shelves, processing orders and deliveries, and potentially cross-training in other areas.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer experience

Retail technology experience

Basic arithmetic

Standing ability

Lifting 25 lbs

Job description

Lowe's is seeking a Customer Service Associate in the United States. You will welcome customers, help them find products, and provide friendly, professional service across departments.

The role involves assisting with locating items, loading merchandise when needed, and ensuring customer needs are met. Daily duties include helping customers at checkout, stocking shelves, processing orders and deliveries, and potentially cross-training in other areas.