Customer Service Associate, Home Improvement Retail

Lowe's Home Centers, LLC; Indian Trail (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) match

Employee Stock Purchase Program

Associate Discount

Track to the Trades

Job summary

Lowe's Home Centers, LLC is seeking a Customer Service Associate in Indian Trail, NC. You will welcome customers, help them find products, answer questions, and ensure a positive shopping experience across departments such as Appliances, Hardware, Plumbing, and more.

This role involves friendly service, assisting with locating merchandise, occasional loading, and teamwork in a dynamic retail environment. Benefits include health insurance options, tuition assistance, a company 401(k) match, an

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience.
• Bi-lingual skills.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service aptitude

Computer/retail tech usage

Basic math & numeracy

Stamina for standing

Job description

Lowe's Home Centers, LLC is seeking a Customer Service Associate in Indian Trail, NC. You will welcome customers, help them find products, answer questions, and ensure a positive shopping experience across departments such as Appliances, Hardware, Plumbing, and more.

This role involves friendly service, assisting with locating merchandise, occasional loading, and teamwork in a dynamic retail environment. Benefits include health insurance options, tuition assistance, a company 401(k) match, an