Customer Service Associate — Home Improvement & Perks

Lowe's Home Centers, LLC; Mantua Township (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's Home Centers, LLC in Mantua Township, NJ is seeking a Customer Service Associate to greet customers, help them find products and services for home improvement, and provide friendly, professional service throughout the day.

Your duties vary by department, with opportunities to learn across areas such as Appliances, Hardware, and Tools. Strong communication, basic math, and comfort with technology are valued; bilingual abilities are a plus.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Basic math

Adaptability

Job description

Lowe's Home Centers, LLC in Mantua Township, NJ is seeking a Customer Service Associate to greet customers, help them find products and services for home improvement, and provide friendly, professional service throughout the day.

Your duties vary by department, with opportunities to learn across areas such as Appliances, Hardware, and Tools. Strong communication, basic math, and comfort with technology are valued; bilingual abilities are a plus.