Customer Service Associate

Quality Glass and Mirror Service; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance (optional)

Life Insurance

401k with company match up to 4%

Paid Time Off

Employee discounts

Accident Insurance (optional)

Job summary

Quality Glass and Mirror Service in Omaha, NE seeks an operations team member to handle customer service, order processing, purchasing support, invoicing, and production coordination. This role requires strong communication, detail orientation, and a commitment to delivering high-quality work.

The company is a market leader in glass fabrication and installation, serving commercial, residential, and education projects.

Qualifications

• Excellent communication with customers and team members.
• Strong attention to detail and commitment to quality work.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Process orders received via phone and email and acknowledge status.
• Handle high volume customer communications via phone and email.
• Collaborate with wholesale operations to meet customer and production needs.
• Learn to quote standard and customized orders to support sales.

Skills

Effective communication

Attention to detail

Problem solving

MS Word/Excel/Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are hiring for our operations team at Quality Glass and Mirror Service. We are a high growth, market leader in glass fabrication and installation in the greater Omaha Area. As a member of our operations team at Quality Glass, you will be directly engaged in customer service, processing orders, supporting purchasing and invoicing, and supporting our production teams. Quality fabricates industry-leading glass products for interior and exterior applications for a variety of projects across commercial, residential, education customers. This role requires a desire to learn, attention to detail, and a commitment to delivering outstanding results – our name is our reputation, and we take Quality seriously.

In this role you will:

• Process customer orders received via phone and email and acknowledge order status with customers
• Manage a high volume of communication from customers via phone and email
• Work collaboratively with the wholesale operations team to meet customer and production needs
• Learn to quote standard and customized customer orders in support of the sales team

Background and Experience Required:

• Effective communication skills and the ability to interact professionally with customers and team members
• Attention to detail and a commitment to delivering high-quality work
• Excellent problem-solving skills and the ability to troubleshoot customer service issues
• Strong working knowledge of and experience with Microsoft Word, Excel, and Outlook

Bonus points if you have:

• Experience in the glass, construction, or manufacturing industry
• A desire to learn how to use new software programs, including ERP and CRM systems

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance (optional)
• Life Insurance
• 401k with company match up to 4%
• Paid Time Off
• Employee discounts
• Accident Insurance (optional)