Customer Service Associate — Flexible Schedule & Growth

Lowe's; Richmond (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s in the Richmond area is hiring a Customer Service Associate to welcome customers, help them find products, and support their home-improvement shopping experience. You’ll assist with locating items, stocking, and processing orders across various departments, with opportunities to cross-train and advance.

The role emphasizes friendly, professional service and daily interaction with customers, working across departments to meet customer needs and ensure satisfaction.

Qualifications

• Minimum 6 months experience with computer usage (inputting, accessing, modifying), basic arithmetic
• Minimum 6 months experience with common retail tech (smartphones/tablets)
• Reading, writing, and basic arithmetic
• Ability to stand for long periods and perform duties as required
• Lift at least 25 lbs unassisted or with assistance

Responsibilities

• Welcome customers to Lowe’s and provide friendly, professional service
• Assist customers in locating and handling merchandise
• Stock shelves and replenish supplies as needed
• Process orders and deliveries accurately, ensuring on-time arrival
• Cross-train in other store areas to improve customer service
• Prepare department merchandise per customer needs (e.g., paint tinting, pipe threading, wood cutting)
• Guide customers through shopping or checkout
• Perform other duties as assigned

Skills

Bi-lingual

Customer service

Job description

Lowe’s in the Richmond area is hiring a Customer Service Associate to welcome customers, help them find products, and support their home-improvement shopping experience. You’ll assist with locating items, stocking, and processing orders across various departments, with opportunities to cross-train and advance.

The role emphasizes friendly, professional service and daily interaction with customers, working across departments to meet customer needs and ensure satisfaction.