Customer Service Associate – Dry Cleaning & Front Desk

Porters of Louisiana; Shreveport (LA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Porter’s Cleaners is seeking a friendly, detail-oriented Customer Service Representative to join our team. You will provide excellent customer service, handle garments with care, and guide customers through the dry cleaning process from start to finish.

Responsibilities include greeting customers, tagging and logging items, handling payments with the POS system, and ensuring accurate order details. The role requires standing for long periods and the ability to lift up to 25 lbs, with

Qualifications

• Experience in customer service or retail is a plus.
• Excellent verbal communication and interpersonal skills.
• Able to stand for extended periods and lift up to 25 lbs.
• Basic math and computer skills.
• Basic knowledge of filing systems.
• Strong attention to detail and multitasking.
• Punctual and dependable work ethic.

Responsibilities

• Greet and assist customers in a courteous and professional manner.
• Receive, tag, and log clothing and other items for dry cleaning or laundry service.
• Review orders with customers and ensure accurate information is collected.
• Answer phone calls and assist with inquiries regarding services, pricing, and order status.
• Operate the point-of-sale (POS) system to process payments and issue receipts.
• Inspect garments for special care needs, damage, or stains; notate on ticket.
• Handle customer complaints or concerns and escalate issues to management as needed.
• Maintain a clean and organized front counter area.
• Assist with packaging completed orders and notifying customers when orders are ready.
• Perform basic opening and closing duties as required.

Skills

Customer service

Verbal communication

POS system

Detail oriented

Tools

POS software

Job description

Porter’s Cleaners is seeking a friendly, detail-oriented Customer Service Representative to join our team. You will provide excellent customer service, handle garments with care, and guide customers through the dry cleaning process from start to finish.

Responsibilities include greeting customers, tagging and logging items, handling payments with the POS system, and ensuring accurate order details. The role requires standing for long periods and the ability to lift up to 25 lbs, with