Customer Service Associate — Construction & Manufacturing

OBE; Strongsville, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Industry benefits

PTO and floating holidays

Bonuses and raises

Job summary

OBE is seeking a Customer Service Rep 1 to provide product and service information, process orders, resolve issues, and report to the Customer Service Manager. This role rewards attention to detail, safety, quality, reliability, and a problem solving mindset.

You’ll maintain broad knowledge of products and services, document customer interactions, enter orders, coordinate between sales and production to meet expectations, and communicate with staff to ensure timely deliveries.

Qualifications

• A minimum of 1 year previous customer service experience in a customer-facing role.
• A minimum of 1–2 years experience in construction or manufacturing industry in any setting.
• Preferred experience with AS400, SAP.
• Strong organizational and listening skills.
• Strong attention to detail.
• Great ability to work in a team environment and independently.
• Coordinate and prioritize work with deadlines.
• Excellent written and verbal communication skills.
• Strong ability to read and communicate requirements in fractions.
• Excellent ability to read, interpret, and understand drawings, blueprints and specifications.

Responsibilities

• Maintain broad knowledge of products and services of the organization.
• Document customer interactions and transactions.
• Data entry of faxed, emailed, and phoned in orders for production.
• Coordinate between sales and production to meet customer expectations.
• Maintain good communication channels with product and support staff.
• Communicate with customers to determine expected delivery date and time.
• Coordinate and resolve product or service problems.
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills.
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.
• Any additional duties as assigned by management.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Teamwork

Reading fractions

Reading blueprints

Independent work

Tools

AS400

SAP

Job description

OBE is seeking a Customer Service Rep 1 to provide product and service information, process orders, resolve issues, and report to the Customer Service Manager. This role rewards attention to detail, safety, quality, reliability, and a problem solving mindset.

You’ll maintain broad knowledge of products and services, document customer interactions, enter orders, coordinate between sales and production to meet expectations, and communicate with staff to ensure timely deliveries.