Customer Service Associate: Billing & In-Office Support

California Water Service Group; Puyallup, Northern (WA, KY); Hybrid; USD 31,000 - 40,000; Full time

Job summary

California Water Service Group (Cal Water) invites you to join our Puyallup office as an Associate Customer Service Representative. This in-office role supports billing, payments, and water quality inquiries with a focus on accurate data entry and courteous service.

The position runs Monday–Friday, 11:00 am–7:30 pm (or 10:00 am–6:30 pm during daylight saving). A strong customer service background and reliable cash-handling are essential to succeed in this busy, in-person environment.

Qualifications

• High school diploma or GED.
• Five years of customer service experience in an administrative or clerical capacity.
• Excellent customer service skills with a pleasant and professional manner.
• Available to work extended hours as required for customer needs.
• Valid State Driver's License.

Responsibilities

• Balance and complete a daily cash report.
• Takes customer orders and provides high-quality customer service as necessary.
• Assists customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality.
• Enters data into the computer as required with speed and accuracy.
• Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports.
• Operates standard office equipment, including word processing equipment; may perform duties on computer spreadsheet programs.
• Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawers, and prepares bank deposits.
• Edits meter reading, writes and resolves service orders, folds, and stuffs bills as requested.
• Updates customer accounts as needed.
• Corresponds with customers regarding metered billing status.
• Scans and saves service orders files customer and system service orders.
• Participates in the Company's Continuous Improvement Process.
• Performs work on-site in the assigned office location.
• Performs other similar duties as assigned.

Skills

Account skills

Fast data entry

Multitasking

Customer service mindset

Problem solving

Education

High school diploma or GED

Tools

Outlook

Microsoft Word

Excel

Job description

California Water Service Group (Cal Water) invites you to join our Puyallup office as an Associate Customer Service Representative. This in-office role supports billing, payments, and water quality inquiries with a focus on accurate data entry and courteous service.

The position runs Monday–Friday, 11:00 am–7:30 pm (or 10:00 am–6:30 pm during daylight saving). A strong customer service background and reliable cash-handling are essential to succeed in this busy, in-person environment.