Customer Service Associate (Bilingual in Spanish/English)

PSEG Long Island LLC; Melville (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

PSEG Long Island LLC is seeking a Customer Service Associate for an onsite Call Center in Melville, NY. The role starts onsite for up to 12 months and then moves to onsite 3 days a week, supporting accounts, payments, and service changes with a strong focus on customer satisfaction.

You will interact with customers, explain bills, and provide courteous assistance while meeting performance standards in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Strong customer service communication skills.
• Self-starter with the ability to handle customer contacts in a pleasant and courteous manner.
• Proficient in typing and grammar.
• Accurate data entry skills and ability to conduct simple math calculations.
• Computer literacy/proficiency in a Windows Operating System.
• Must pass computerized customer service entrance exam.
• Must be available to work additional hours as needed, especially during storm conditions.
• Foster an inclusive work environment and respect all aspects of diversity.

Responsibilities

• Answer inbound calls in a fast paced, high volume Call Center.
• Explain bills, take payments/meter readings, payment agreements, etc., with courtesy and professionalism.
• Multi-task using web-based tools to analyze accounts, bills, and billing corrections, explaining options to customers.
• Make financial decisions to protect revenues and adjust customer accounts.
• Work within prescribed telephone and customer satisfaction goals; accept feedback and adapt behavior from quality assessments.

Skills

Strong Customer Service

Self-Starter

Typing & Grammar

Data Entry

Windows OS proficiency

MS Office Suite

Spanish (Desirable)

Education

High School Diploma or GED

Associates Degree

Tools

MS Office Suite

Windows OS

Job description

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We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Union Local

Summary

This position starts onsite for up to 12 months and then moves to onsite 3 days a week. This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.
PSEG is a diversified energy company headquartered in Newark, N.J. Established in 1903. The company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas (PSE&G) is New Jersey's largest provider of electric and gas service – serving 2.2 million electric customers and 1.8 million gas customers. Another member of the PSEG family of companies, PSEG Long Island, operates the electric transmission and distribution system of the Long Island Power Authority, with 1.1 million customers.
PSEG also owns and operates a diverse fleet of power plants with approximately 10,600 megawatts of generating capacity located primarily in the Mid-Atlantic and Northeast regions and has solar energy facilities throughout the United States.
PSEG is a Fortune 500 company included in the S&P 500 Index and is a decade-long member of the Dow Jones North America Sustainability Index. PSEG has approximately 13,000 employees, who are carrying forward a proud tradition of dedicated service that has continued over more than 100 years. Experience the personal challenge of working for a world class organization and leader in the Utilities and Energy industry as a Customer Service Associate at our Call Center in Melville, NY.

Job Duties & Responsibilities

Answer inbound calls in a fast paced, high volume Call Center. Positively interact with customers concerning accounts for processing: new service, explain bills, take payments/meter readings, payment agreements, etc with the highest degree of courtesy and professionalism focusing on first call resolution. Ability to multi-task by using web-based computer tools to analyze customer’s accounts, bills, payments and billing corrections relative to accounts and explain to customers often offering various solutions. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Must work within prescribed telephone and customer satisfaction goals. Must accept feedback and change behavior from quality assessments. Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.

Job Qualifications

Required

• High School Diploma or GED
• Strong Customer Service Communication Skills
• Self-Starter with the ability to handle customer contacts in a pleasant and courteous manner.
• Proficient in typing and grammar
• Accurate data entry skills and ability to conduct simple math calculations
• Computer literacy/proficiency in a Windows Operation System
• Must pass computerized customer service entrance exam
• Must be available to work additional hours as needed especially during storm conditions.
• Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

Desired

• One year of call center, other direct telephone contact or in-person customer contact experience
• Associates Degree
• Fluent speaking and writing in Spanish
• Proficient in MS Office Suite

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list andnot also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.

For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.

PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].
If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty