Customer Planning Representative - B 6 - Hicksville

PSEG Long Island LLC; Hicksville (NY); Hybrid; USD 51,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paternal leave

Family leave programs

Behavioral health programs

401(k)

Life insurance

Tuition reimbursement

Generous paid time off

Job summary

PSEG Long Island is hiring for a role that supports electric service operations. This position offers a hybrid work arrangement, combining remote work with on-site collaboration, and provides exposure to large-scale utility projects.

With an Associate’s degree requirement and an emphasis on engineering/tech disciplines, the role emphasizes customer service, coordination of work orders, and adherence to DOE 10 CFR 810 guidelines. Competitive hourly pay reflects market rates in New York.

Qualifications

• Associate's Degree in Engineering, Engineering Technology or Computer Science from ABET-accredited program.
• Electrical background/utility experience is preferred.
• Curriculums must be from an ABET or equivalent accredited program.
• A valid US driver's license.
• ADM Exam.
• Compliance with DOE 10 CFR 810 is required.

Responsibilities

• Handle customer inquiries, requests, and complaints involving electric service delivery and maintenance.
• Determine demand, load factor, projected revenue, and tariff compliance; secure easements and communicate programs.
• Design and estimate costs for construction and maintenance of electric transmission and distribution facilities.
• Coordinate work orders and activities to provide timely service to customers.

Skills

Customer service

Communication

Problem solving

Education

Associate's Degree in Engineering, Engineering Technology or Computer Science

Tools

ADM Exam

ABET-accredited program

Job description

Requisition : 82521

PSEG Company : PSEG Long Island

Salary Range : $ 37.14 - $ 63.68

Work Location Category : Hybrid

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.

• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k), life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Union Local

IBEW 1049

Summary

$36.41 - $62.43 per hour

Job Duties & Responsibilities

• Responsible for handling all customer inquiries, requests, complaints, etc. involving the establishment and maintenance of electric service.

• Determine prepare and/or perform-demand, load factor, projected revenue, proper metering equipment, rate application, service deposits, agreements for electric extensions, application of tariffs, rules and regulations codes and standards, secure easements, communicate company programs, service inspections.

• Applying technical expertise and company construction standards, design and application standards, procedures and guides, plan, design, prepare sketches, cost estimates and necessary orders for the construction and maintenance of all electric transmission and distribution facilities.

• Act as coordinator for work orders and be responsible for coordinating activities in order to provide service to the customer in a timely manner.

Job Qualifications

• Required to have an Associate's Degree in Engineering, Engineering Technology or Computer Science from an accredited engineering or technological school

• Electrical background/utility experience is preferred

• Curriculums must be from an ABET or equivalent accredited engineering or technical school or program

• A valid US driver's license

• ADM Exam

• Compliance with the Department of Energy's regulation 10 CFR 810 is required

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.

For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.

Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.

PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO INFORMATION (Click link below)

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