Customer Service Associate- Berry Hill

ICON Car Wash; Nashville (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Flexible scheduling

Free car washes

Commission on monthly memberships

Career progression program

Job summary

ICON Car Wash is seeking an entry-level Customer Service Associate in Nashville, TN. The role focuses on delivering outstanding customer service while driving monthly membership sales. You’ll be on the front line of the guest experience, ensuring a clean, efficient, and welcoming site.

We offer flexible scheduling, free car washes, and opportunities to earn commissions on membership sales. Growth paths include CSA2, Shift Leader, and beyond as part of our career progression program.

Qualifications

• Strong communication and interpersonal skills; sales experience preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Customer-focused with attention to detail.
• Ability to handle transactions accurately and responsibly.
• Reliable and punctual with flexibility to work weekends and holidays.
• Physically able to perform outdoor work and operate equipment.
• No prior car wash experience is required—we provide on-site training to help you succeed.

Responsibilities

• Deliver excellent customer service by greeting customers and answering questions.
• Promote and sell monthly memberships and upsell premium services.
• Load vehicles and guide customers through the wash process safely.
• Maintain site cleanliness, including general upkeep and equipment care.
• Support daily operations and ensure a smooth, efficient workflow.
• Encourage customer feedback and positive reviews.

Skills

Communication skills

Sales experience

Team orientation

Customer-focused

Job description

Customer Service Associate

Job Level: Entry-Level

Location: Nashville, TN

Status: Full-Time & Part-Time

Compensation: $14 - $15 per hour + commission (OTE $18+ per hour)

Benefits: We offer flexible scheduling, free car washes, and the opportunity to earn commission on monthly membership sales. This role also provides a clear path for growth into CSA2, Shift Leader, and beyond as part of our career progression program.

About Us:

ICON Car Wash Car Wash is a premier express exterior car wash brand focused on delivering a fast, high-quality experience. We value hard work, professionalism, and a positive attitude, and we are committed to developing our team members as we continue to grow.

About the Role:

At ICON Car Wash, a Customer Service Associate (CSA1) is focused on delivering exceptional customer service while driving membership sales. This role is the front line of the customer experience and plays a key part in maintaining a clean, efficient, and welcoming site.

Key Responsibilities:

• Deliver excellent customer service by greeting customers and answering questions
• Promote and sell monthly memberships and upsell premium services
• Load vehicles and guide customers through the wash process safely
• Maintain site cleanliness, including general upkeep and equipment care
• Support daily operations and ensure a smooth, efficient workflow
• Encourage customer feedback and positive reviews

Key Requirements:

• Strong communication and interpersonal skills; sales experience preferred
• Ability to work in a fast-paced, team-oriented environment
• Customer-focused with attention to detail
• Ability to handle transactions accurately and responsibly
• Reliable and punctual with flexibility to work weekends and holidays
• Physically able to perform outdoor work and operate equipment

No prior car wash experience is required—we provide on-site training to help you succeed.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.