Customer Service Associate - Bal Harbour

Richemont Iberia SL; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Job summary

Van Cleef & Arpels in the United States seeks a client-focused Sales Administration/Customer Service professional to support the Sales Team and After Sales operations. The role emphasizes efficient handling of after-sales issues, communication with clients, and collaboration with back-office staff.

Requirements include a minimum of 2 years in Sales Admin or Customer Service, a Bachelor’s degree (preferred) and experience in luxury watches or jewelry, with proficiency in Microsoft Office and SAP.

Qualifications

• At least 2 years in Sales Administration or Customer Service.
• Bachelor's degree preferred; luxury watches/jewelry industry experience preferred.
• Proficiency with Microsoft Office and SAP.

Responsibilities

• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and factories and assist sales associates with client communications.
• Ensure that After Sales Service statistical information and inventory results are correct.
• Consult with Management or members of the Sales Team on related After Sales issues.

Skills

Client service

Communication

Education

Bachelor's degree

Tools

Microsoft Office

SAP

Job description

Are you a good match?

Ideal candidate for this role will possess a strong ability to assist clients and Sales Team with solving client issues in a fast-paced luxury environment. You will have at least 2 years of experience in a Sales Administration or Customer Service role. A bachelor\'s degree and experience is luxury watches or jewelry industry is preferred, as well as proficiency with Microsoft Office and SAP.

What are we expecting from you?

Reporting to the Operations Manager, this is a highly client facing role that ensures After Sales Service is handled efficiently. You will also provide support to Sales Associates and to the Back-Office team as needed and assists in maintaining the store’s appearance.

In This Role, You Will

• Manage product registration for repairs and maintenance
• Obtain updates from service facilities and factories and assisting sales associates with client communications
• Ensure that After Sales Service statistical information and inventory results are correct
• Consult with Management or members of the Sales Team on related After Sales issues

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process

Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience. Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.