Customer Service Associate (43837)

Hertz Global Holdings, Inc.; Cleveland (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options.

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, ID

Theme Park Tickets, Gym Discounts &更多

Job summary

Hertz Global Holdings, Inc. is hiring a Customer Service Associate in Cleveland, OH. You will deliver outstanding customer service at the counter, resolve issues quickly, and act as the primary NPS liaison for management, driving guest satisfaction and loyalty through empowered, professional interactions.

The role emphasizes hospitality, teamwork, and adherence to corporate policies, with a focus on understanding customer needs and coaching staff to improve service quality.

Qualifications

• 3+ years of demonstrated experience in customer service.
• Rental car experience is a plus.
• Excellent oral and written communication skills.
• Excellent relationship-building and leadership skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Provide first contact resolution and exceptional customer service at the counter.
• Serve as the primary Net Promoter Score (NPS) liaison for management and communicate performance actions.

Skills

Customer service

Communication

Leadership

Problem solving

Relationship building

Job description

Customer Service Associate

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage

$17.50/hr.

Address

19025 Maplewood Ave Cleveland, OH.

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills.

Benefits and Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.