Customer Service Associate (43721)

Hertz Global Holdings, Inc.; Des Moines (IA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options.

401(k) employer matching.

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Perks & Discounts – Theme Park Tickets

Gym Discounts

Job summary

Hertz-1 in Des Moines, IA is seeking a Customer Experience Associate to deliver exceptional service at the counter and drive guest satisfaction. You will resolve issues on first contact, support the NPS program, and work with the team to understand customer needs.

The role emphasizes coaching teammates, maintaining policy standards, and contributing to a welcoming, professional experience for every guest.

Qualifications

• 3+ years in customer service with operations and sales experience.
• Rental car experience a plus.
• Excellent communication and leadership skills.

Responsibilities

• Provide first contact resolution and superior customer interactions at the counter.
• Act as the primary NPS liaison for management and analyze results.
• Guide staff, coach individuals, and ensure compliance with corporate policies.

Skills

Customer service

Communication

Leadership

Problem solving

Job description

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $18.00/hr.

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills.

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.