Customer Service Associate

Hertz; Milwaukee (WI); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

40% off standard Hertz rental rates

Medical, Dental & Vision plans

401(k) retirement plan with company匹配

Parental Leave & Adoption Assistance

Employee Assistance Program

Job summary

Hertz in Milwaukee seeks a Customer Service Associate to deliver exceptional service, resolve issues at the counter, and drive guest satisfaction. This role acts as the primary NPS liaison for management and contributes to improving overall service levels through coaching and clear communication.

The position emphasizes hospitality, adherence to policies, and proactive problem-solving to ensure a positive customer experience at the point of contact.

Qualifications

• 3+ years of demonstrated experience in customer service.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Handle first contact resolution and customer interactions at the counter.
• Serve as NPS liaison and communicate performance actions to management.
• Coach staff to understand customer needs and improve service levels.
• Ensure adherence to corporate policies and procedures by all staff.

Skills

Customer Service

Communication

Leadership

Problem Solving

Rental Car Experience

Job description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17/hour

Location: 501 W. Edgerton Ave.Milwaukee, WI 53207

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits and Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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