Customer Service Associate (43563)

Hertz; Woodson Terrace (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hertz rental discount

Health plan

401k matching

Parental leave

Employee assistance

Educational reimbursement

Voluntary insurance

Theme park & gym discounts

Job summary

Hertz is seeking a Customer Service Associate to deliver exceptional guest service at the counter, handle first-contact resolution, and act as the primary NPS liaison for management. The role emphasizes hospitality, coaching, and adherence to corporate policies while building guest satisfaction and retention.

With at least 3 years in customer service and rental car experience a plus, candidates should excel in relationship building, problem-solving, and cross-functional collaboration to drive

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Skills

Customer service

Operations experience

Sales experience

Communication skills

Leadership skills

Problem solving

Job description

Customer Service Associate

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage

$17.00 per hour.

Location

9477 Aerospace Drive, Saint Louis, MO 63134.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills

Benefits and Perks

Not only do you get to be part of an organization where Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.