Customer Service Associate (43563)

Hertz-1; Woodson Terrace (MO); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 40% off Hertz rentals

Descripción de la vacante

Hertz in Saint Louis, MO is seeking a Customer Service Associate to deliver exceptional customer service, resolve issues at the counter, and drive guest satisfaction. The role emphasizes NPS liaison duties, coaching employees, and ensuring policy adherence to maintain a high standard of hospitality and professionalism.

The position offers an opportunity to contribute to retention and customer excellence at the Saint Louis location, with a focus on empowerment and team collaboration.

Formación

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Responsabilidades

• Provide first contact resolution and customer interaction experience at the counter.
• Serve as primary NPS liaison for management and analyze feedback to improve guest satisfaction.
• Ensure that all corporate policies and procedures are administered and followed by all staff.

Conocimientos

Customer service

Communication skills

Leadership skills

Problem-solving

Descripción del empleo

Customer Service Associate

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage

$17.00 per hour.

Location

9477 Aerospace Drive, Saint Louis, MO 63134.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills

Benefits and Perks

Not only do you get to be part of an organization where Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.